Shipping & Returns
We are a small business run by one woman, Ariana Gershman. Please keep in mind that all of the items offered by Moon Rabbit are printed by hand and all shipped by her.
Shipping and Handling
Orders processing can take up to approximately 3 business days.
Domestic orders are shipped via USPS domestic and USPS Priority depending on weight and dimensions.
****Some items in our shop are for pre-order so please check the product page to see if your pre-order item is shipping later than what is stated above.
Returns & Exchanges
Return or exchange within 14 days of order ship date. Goods must be in unworn, perfect condition.
Sale items may only be returned for store credit. Items purchased with a coupon/credit code deems the item a sale item. Store credit is valid for 1 year from date of issue.
To return an item follow these steps:
1. Please contact us at firstname.lastname@example.org with your order # and "return" in title.
2. In the email please mention the reason for your return and which item you are returning from your order.
3. Ship your item(s) back to us (address below) and we will refund you upon retrieval of the item(s). Shipping costs are the responsibility of the customer.
NO RETURNS ON PRE-ORDER ITEMS
Due to the nature of our collaboration pre-order items, we do not accept returns since items are printed to order and a portion of proceeds go directly to our beneficiaries.
***In the case that a defected item is received, please email us at email@example.com with an image of the defect and we will send you a return label for your item and full refund once the item is shipped back to us.
Please ship returns and exchanges via USPS, UPS or Fedex to:
MOON RABBIT STUDIO
309 W. Cornwallis Rd.
Durham, NC 27707